Coveo Launches CX Platform

Coveo Solutions Inc, a provider of AI-powered relevance platforms, has launched a range of capabilities designed to help customer service employees deliver personalized customer experiences (CX). As customers spend more of their lives online, brands are realizing that customer service and support is one of the few major differentiators remaining between them and competitors. The added services help provide a clearer view of the full customer journey. Agents have specific details on the issues at hand as they work to resolve cases. These proficiency improvements help to increase the speed to resolve each case, the quality of every customer interaction, and the satisfaction scores for both customers and service agents.