Contactless Solutions Represent Growth Opportunities

Organizations’ need to reduce avoidable contact among individuals will drive investments in touchless technologies in the post COVID-19 era, says Frost & Sullivan’s ‘Global Contactless Services Industry’ analysis. Increased spending on contactless solutions to offer a better digital customer experience will result in a 10 per cent rise in customer retention. The analysis says adopting a revenue sharing model and a remotely accessible central command centre to integrate data from various devices are key growth opportunities for businesses in a contactless services market.