Employees Feel Less Valued Than Customers

While most Canadian workers have strong relationships with their employers, they believe their organizations care more about relationships with customers than employees, says a study by Leger and Argyle, an engagement, communication, and reputation advisory firm. The study says that 81 per cent of working Canadians agree their organization “shows concern for its clientele.” By contrast, 71 per cent agree their employer “takes care of the people who work here” and only 63 per cent agree their employer “is concerned about people like me.” On most dimensions of relationship health, workers believe their organizations are doing better with customers than employees, most notably in showing greater commitment to meet customer expectations and allowing them to influence the decisions or direction of the organization.