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Apr 24, 2023

Facial Recognition Technology Use Violates PIPA

Four British Columbia Canadian Tire Retail stores using facial recognition technology (FRT) to collect customer’s biometric information between 2018 and 2021 violated the Personal Information Protection Act (PIPA), says the Office of the Information and Privacy Commissioner for British Columbia. An investigation by the office found that the stores did not properly notify people entering the store that FRT was in use, failed to demonstrate a reasonable purpose for using FRT, and did not obtain consent from those entering the store. The 12 stores using the technology removed their FRT systems and destroyed associated personal information after the investigation began.

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