IKEA Canada to open more customer meeting points

IKEA Canada plans to open new customer meeting points in Ontario and Quebec as part of its omnichannel journey towards making home furnishing products and services more accessible to Canadians. The retailer will expand its ‘Plan and order point’ network with new locations in Lachenaie, QC, and London, ON. The Lachenaie Plan and order point will be the third location to open in the Greater Montreal Area and will join the North Shore's Galeries de Lanaudière shopping centre. The London Plan and order point will join the Wonderland Power Centre. Both locations are set to open doors to customers in spring 2024.   

Plan and order points are service-based spaces where customers can get support from an IKEA specialist to plan complex purchases like kitchens or bathroom projects. Products are not available for immediate takeaway at these points, customers can instead schedule personalized appointments to explore and discover a curated selection of IKEA solutions. Once their order is placed, customers can have it delivered to their homes or to a local Pick-up point. 

Pick-up locations, IKEA recently celebrated the grand opening of the Beauharnois Distribution Centre and Customer Distribution Centre in Quebec as well as a multi-million-dollar investment to expand fulfilment capabilities in the Greater Vancouver and Toronto areas as part of their commitment to meet the evolving ways that customers shop today.