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Jun 26, 2023

IKEA to expand omnichannel investments

IKEA Canada plans to inject more than $400 million into projects that expand fulfillment capabilities in the Greater Vancouver, BC, Area and Greater Toronto, ON, Area. In the Greater Vancouver Area, IKEA Canada aims to expand fulfillment capabilities at IKEA Richmond (BC). Should the expansion project be approved, the IKEA Richmond store will provide customers with enhanced click and collect and locker pickup services, while supporting truck, parcel, and collection point delivery throughout the Greater Vancouver market. Expansion plans have been developed in alignment with the brand's climate-positive ambitions and the new facility will help support short and stable lead times to customers while reducing costs and supporting market growth. In the Greater Toronto Area, IKEA Canada intends to build a new customer distribution centre in Hamilton, ON, in 2025 that will support expansion throughout southwestern Ontario. IKEA Etobicoke (ON) and IKEA Vaughan (ON) will also undergo expansions by 2025 to strengthen their store fulfilment capabilities and further enable the company to keep in-demand products available and delivery times as short as possible, while also supporting future growth in the market. This omnichannel transformation includes introducing new ways to shop, enhancements to existing store experiences, strengthened digital capabilities and services, along with optimized fulfilment networks to ensure that regardless of when, where, or how customers choose to shop, their experience is integrated and seamless.

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