Orgill Investments Improve Service

Heading into 2023, Orgill is improving its service levels and capacity to serve the growth of its customers, says Boyden Moore, its president and chief executive officer. Speaking at his ‘Orgill Annual Update,’ he said the company is focusing on reviewing product assortment and pricing and returning to promotions. As well, Orgill sees opportunities to recover sales with improvements in its supply chain. It is currently replacing its oldest distribution centre in Tifton, GA, with a larger facility and will implement robots for the first time in a goods-to-person picking system that will drive efficiency and cost reduction. “Everything starts with how well we perform in our distribution centres … We improved our service level from 75 per cent at the beginning of last year to over 85 per cent by the end of the year. We will return to our historical standards of greater than 95 per cent fill rate this year,” he says. The distributor also has a variety of store formats in its subsidiary Central Network Retail Group (CNRG) and a 250,000-square-foot concept centre in Olive Branch, MS, that work as laboratory environments where it learns what works and what doesn’t. In addition, Orgill is in the planning stages of a state-of-the-art concept centre behind its corporate offices in Collierville, TN. This will be a 500,000-square-foot multi-functional facility “where we can host customer events, vendor conferences, and corporate or industry meetings."