RCC Book Addresses Accessibility Barriers

Retail Council of Canada (RCC) has launched the ‘Accessibility Amid a Changing Retail Landscape’ guidebook. This free 28-page guidebook, available in French and English, made possible through the support of the Ontario government's ministry of seniors and accessibility, offers retailers information, insights, and suggestions to help create and maintain accessible digital and physical stores. While the increase in digitization of retail throughout the pandemic has made accessing shopping easier for many, it has, at the same time, added complexity for over 9.1 million people in Canada who are managing through various disabilities, as well as the growing number of older Canadians. To assist retailers and businesses better understand how accessibility barriers impact their customers and business' success, the guidebook covers how accessibility affects stores, low costs way to make stores accessible, and information to help retailers understand different types of disability. RCC is also hosting two complementary webinars: ‘Basics of Psychological Health and Safety in the Workplace’ on September 14 and ‘Guide to Building Mental Health into Retail Operations’ on September 21. For information, visit RCC