Online Employee Scheduling
September 01, 2016
Author: HIR Staff
Supervisors in retail outlets spend almost three hours every week dealing with employees who don’t show up for work. Maybe they’re sick, perhaps there’s a family emergency, or there’s been some kind of scheduling mix up.
Whatever the reason for the absenteeism, “on average, supervisors spend 2.8 hours per week on absence issues,” according to industry research by Mercer. Managers are left scrambling to find someone else to take the shift heading to the back office to look at the spreadsheet or schedule tacked to the wall and to search for phone numbers or eMails of employees who could come in to fill the shift.
Trying to find someone else to cover a shift costs retailers time and money – 3.8 per cent of payroll, says Mercer. That’s money retailers can ill afford to lose anytime, but particularly while struggling to cope with the effects of an economic downturn.
Efficient Scheduling Makes Sense
Calgary, AB, entrepreneur Kory Arsenault has been delivering a web-based scheduling solution for retail absenteeism for a decade. When he started eSchedule in 2005, retailers faced the challenge of finding enough employees to work in their stores. And now with the challenge of declining sales, the need for efficient scheduling makes even more sense.
“Instead of having to run to the back room when someone calls in sick or doesn’t show up, managers just log in on their phones, click a couple of times, and all available employees are notified of the shift opening,” says Arsenault. “They don’t have to leave the sales floor or waste time calling people to see if they can come in.”
The solution is reaping rewards for retailers with anywhere from five to 15,000 employees. “Scheduling and managing employees with eSchedule has become easier, and requires less time,” says Jim Sprecker, of Ace Hardware, one of over 2,200 happy client locations using the software in North America.
Ace Hardware ditched the spreadsheet for eSchedule because it manages shift changes for 20 employees and tracks and approves their requests for time-off. The store is also pleased to have a paperless solution. Now instead of flipping through and fiddling with the schedule when someone calls in sick, managers at Ace Hardware can be out front helping to sell product.
“Retailers have enough to worry about these days with these difficult economic conditions,” says Arsenault. “We want to help them focus on maximizing their sales and minimizing the time, money, and hassle that comes with the inevitable problem of employee absenteeism.”